Hospitals, Clinics and Points of Service - CardioSTAT Device Return Instructions

Instructions to provide to patients

To avoid any delays, you must ask all patients to return their recorder to your facility.

Please note that patients may also return their device directly to our offices at any time, Monday to Friday, between 7:30 a.m. and 5:00 p.m., at the following address:

Icentia
2750 Einstein Street, Suite 245
Quebec, QC, G1P 4R1

You can inform your patients that they may consult the latest instructions for returning their recorder at any time by visiting our website at cardiostat.com.

Instructions for Returning Devices Brought Back by Patients

We recommend grouping returned devices and making at least one shipment per week. To do so:

Use a prepaid Purolator return envelope provided in your order and drop it off at a Purolator shipping location. If you did not receive a Purolator return label with your last order, please contact us at support@icentia.com to request a prepaid Purolator return label.
If multiple devices are included in the same shipment, please ensure that each device is placed with its corresponding patient booklet inside a sealed envelope.

To find a Purolator shipping location: https://www.purolator.com/en/shipping/find-shipping-centre

To request a pickup, please email us at support@icentia.com, specifying your full address. Please allow a minimum of 24 hours for processing.

Please note that if a carrier other than the one proposed by Icentia is used for the return, any incurred costs will not be reimbursed.